PRIVACY POLICY

French Riviera Wellness, LLC

(doing business as French Riviera Wellness • Studio SŪD)

1. Introduction

This Privacy Policy explains how French Riviera Wellness, LLC, doing business as French Riviera Wellness • Studio SŪD ("we," "us," or "our"), collects, uses, stores, and protects your personal information in accordance with applicable United States laws, including the Privacy Act of 1974 (as amended), as well as applicable privacy and data-protection laws in other jurisdictions where we operate, including France and Mexico.

We are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.

1.1 What Does "Personal Information" Mean?

"Personal information" means any information relating to you that identifies you, or by which your identity can reasonably be determined.

By collecting personal information, we are able to:

• Contact you when necessary;

• Provide you with high-quality and personalized services;

• Verify your identity and protect your information from unauthorized access

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If you choose not to provide certain personal information, we may be unable to provide access to parts of our website, booking platforms, studios, or certain services and offerings.

1.2 Types of Personal Information Collected

We collect personal information directly from you through our website, booking platforms, SMS communications, digital platforms, and in-studio interactions.

(a) Information You Provide

This may include your name, date of birth, address, email address, phone number (including mobile number), emergency contact details, health or wellness information you voluntarily provide, and other information necessary to manage your account, bookings, memberships, and communications.

(b) Automatic Information

We may collect anonymous or aggregated information such as pages visited, time spent on the website, device type, and general location data. We may use cookies and similar technologies to improve website functionality. You may disable cookies via your browser settings, though this may limit functionality.

(c) Email Communications

We collect personal information when you subscribe to newsletters, receive transactional messages, confirmations, reminders, or communicate with us by email.

(d) SMS and Text Message Communications

We may collect and use your mobile number when you voluntarily opt in to receive SMS communications, including appointment reminders, confirmations, studio updates, and promotional messages. You may opt out at any time by replying "STOP." Message and data rates may apply.

(e) Digital and Social Media Communications

We may receive personal information when you interact with us through platforms such as Instagram, Facebook, or LinkedIn.

(f) Website and In-Studio Use

This includes registration details, transaction records, subscription information, and any additional information you voluntarily provide.

(g) CCTV and Audio Monitoring

Our studios may use CCTV and, where applicable, audio recording systems for safety, security, and training purposes. Access is restricted to authorized personnel only, and recordings are retained only as long as necessary.

1.3 How We Collect and Hold Personal Information

We collect personal information directly from you online, via SMS, and in our studios.

We do not intentionally collect sensitive personal information unless necessary to provide services safely. Health or wellness information may be collected with your consent, including through required medical history or intake forms prior to your first class.

Personal information is stored using secure internal systems and trusted third-party service providers, as outlined in Section 3.

1.4 Why We Collect and Use Personal Information

We collect personal information to:

• Operate and administer our website and booking platforms;

• Provide classes, sessions, programs, retreats, and services;

• Process payments and issue invoices or receipts;

• Communicate schedule updates and service information;

• Improve service quality and client experience;

• Send marketing communications where you have opted in.

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We may use aggregated or anonymized data for analytics, research, or service improvement. We do not sell your personal information.

1.5 Disclosure of Personal Information

We may disclose personal information:

• With your consent;

• Where necessary to provide requested services;

• To trusted service providers (booking, payment, email, SMS, analytics);

• As part of a business transfer (merger or acquisition);

• Where required by law or to prevent fraud, illegal activity, or security risks.

2. Direct Marketing

We may use your contact details to send you information about services, programs, events, or promotions where you have subscribed or opted in.

You may opt out at any time:

• Email: click "unsubscribe"

• SMS: reply "STOP"

• Email us at we@frenchrivierawellness.com

Transactional messages may still be sent even if you opt out of marketing.

3. Overseas Disclosure & Third-Party Platforms

Your personal information may be stored or processed outside your country of residence, including in the United States, France, or Mexico, where our service providers operate.

We use third-party platforms including but not limited to:

• Mindbody (booking & client management)

• Google Workspace / Drive

• Email and SMS platforms

• Website hosting services

• Social media platforms (Instagram, Facebook, LinkedIn)

• Media platforms (YouTube, Vimeo)

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These providers have their own privacy policies. We take reasonable steps to ensure data is handled securely and consistently with this policy.

4. Data Quality and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure using physical, administrative, and technical safeguards.

While we strive to protect your information, no internet transmission is completely secure, and information shared electronically is provided at your own risk.

All employees, partners, and independent contractors are required to maintain confidentiality.

5. Access, Correction & Deletion

You may access or update your personal information by logging into your Mindbody account or by contacting us.

Email: bonjour@frenchrivierawellness.com

Mail: French Riviera Wellness, LLC1800 Judson Road, Suite 900

Longview, Texas 75605, USA

We will respond to requests in accordance with applicable law and may require identity verification.

6. Complaints & Texas Privacy Rights

If you have privacy concerns or wish to make a complaint, contact:

Email: bonjour@frenchrivierawellness.com

Mail: French Riviera Wellness, LLC1800 Judson Road, Suite 900

Longview, Texas 75605, USA Texas Residents (TDPSA)

Texas residents have the right to:

• Know what personal data we collect and use;

• Request access or deletion;

• Opt out of the sale of personal data (we do not sell data).

  
  

Requests are subject to identity verification.

7. Updating This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website and will take effect upon publication. We encourage periodic review.