PAYMENT, RESCHEDULING & CANCELLATION POLICY
-Payment Policy: - In order to reserve the private training program, the client must pay 100% of the fee in full (unless previously discussed) before or at the beginning of their first training lesson with the trainer.
-Rescheduling Policy: If the trainer has to reschedule the session due to illness, weather, equipment malfunction, or other circumstances beyond the trainer’s control the trainer will make every effort to reschedule at the earliest possible date.
-The client may reschedule due to illness or weather but must reschedule at their earliest convenience. The client needs to reschedule within 1 month of their original session date. It is the client’s sole responsibility to reschedule their session.
-If the client no call/no shows the photographer deserves the right to cancel any future photography sessions at their discretion.
-Cancellation Policy: If the client chooses to not continue training a refund will NOT be issued. IF the trainer does grant a refund, it is because they are making a one time exception to the general rule of not issuing refunds. If the trainer feels that the client will not listen to training advice or follow instructions, Rush Pack Dog Training can, at their sole discretion, choose to cancel the training contract and may issue a partial refund.
-If the client is more than 5 mins late for their session, the trainer is not responsible for adding additional time at the end of the session.
-If the client is more than 10 mins late without contacting the trainer, the trainer reserves the right to cancel the training session. If the client would like to reschedule it is their sole duty to reach out to the trainer to do so; rescheduling the session is at the sole discretion of the trainer.